1. Select 'My Offers' and Click 'Create A New Offer' -> verify
2. Enter the amount you wish to trade and choose your preferred trade methods.

Click the 'Edit' button next to the offer you'd like to modify. Note, your offer and amount cannot be edited once a trade is in progress.

In the Dashboard, under "active offers" you can edit or cancel any pending offer.

No, once you've found your match with a specific trade method it cannot be changed.

Yes, as long as you don't accept the match.

• You have 5 minutes to accept or decline the match.
• The other user will complete and verify the transfer within the allotted time (8 mins).
• You have 5 mins to confirm the funds were received.
• This completes the trade.
• IMPORTANT: All trade activity and communication must be completed within the MatchPay platform.

Please allow an additional 20 mins for the other user to confirm. It is not uncommon for there to be an additional delay from your selected trade method. If your trade is still pending, you can contact Customer Service by opening a dispute.

The minimum amount to trade is $10 and the maximum is $2000.

Cancel the trade. Never send credits to a user if the trade method details were not shared in the trade chat window.

Please contact your payment method as MatchPay will not be able to assist in their matters. As stated, you should never send credits to your trade partner from an account not registered on MatchPay.

• DO NOT CONFIRM TRADE if credits are not yet available for your use within the method chosen for the trade, do not confirm that credits were received.
• DO NOT FOLLOW INSTRUCTIONS FROM A 3RD PARTY CLAIMING TO BE A MODERATOR. Trades are exclusively held between the 2 peers involved. Moderators are never present during this process and will never intervene during the trade process. Do not follow instructions from a 3rd party, even if it claims to be a moderator.
• NEVER SHARE YOUR MATCHPAY PASSWORD WITH ANYONE. Our customer service team will never ask for your password, so if someone does, it’s likely a scam. Protect your account by keeping your login information confidential at all times.

      Tips by trade method:

• Apple Pay: A trade should not be completed on MatchPay when credits are in a pending state on ApplePay.
• PayPal: If credits show as "Pending" on PayPal, proceed to cancel it, it only means that the other party did not receive the credits; simply resend using "Friends & Family" or "Gift".
• Zelle:
  • A "Pending" or "Processing" status on Zelle means that the other party has not received the credits yet.
  • Instant credits through Zelle are only available Monday through Friday.
• Chime: A "Pending" or "Processing" status on Chime means that the other party has not received the credits yet.

You can find historical transactions in the MatchPay dashboard under activity, ordered chronologically.

The trade methods are located under 'Trade Settings'.

1. Click the 'Forgot Password'
2. Enter the email address you used to register your MatchPay account
3. An email will arrive in your mailbox. Click the link provided and you will be directed to the 'Reset Password' page. Check your spam or junk mail folder if it does not appear in your inbox
4. Enter your new password.

No. We do not allow users to change or update their MatchPay ID for security reasons.

No. MatchPay is a peer-to-peer platform for trading credit with other MatchPay Users only.

Yes. At MatchPay, the security of your account and trades is our top priority.

• You can always contact customer services using our 24-hour live chat.
• For general inquiries related to MatchPay, you can contact us by sending your query to support@MatchPay.app. It'll take approximately 48 hours for a response.

• In the event of a trade dispute the following documents may be required.
• In the event of a chargeback all below documents are required as well as screenshot of the notice sent to you by your payment method.

Important: All documents must be in JPEG or PDF format and including the payment method logo and URL

Venmo

1. A screenshot of your full running Venmo activity log from the day before the trade to present date to examine the flow of activities. (all transactions must be visible)
2. A screenshot of the open transaction.

PayPal

1. A screenshot of your full running PayPal activity log from the day before the trade to present date to examine the flow of activities. (all transactions must be visible)
2. A screenshot of the open transaction showing the recipient's email address.

Zelle

1. A screenshot of your full running bank activity log from the day before the trade to present date to examine the flow of activities. (all transactions must be visible)
2. A screenshot of the open transaction to review the status and to verify the user's account details.
3. (Go to your recipient or contact list section on your bank website to view the email the credits were sent too)
4. The bank that is linked to Zelle logo and the website link must be included in the screenshots.

Apple Pay

1. A screenshot of your full running Apple Pay wallet activity log from the day before the trade to present date to examine the flow of activities. (all transactions must be visible)
2. A screenshot of the open transaction to review the status and to verify the user's account details.

Chime

1. A screenshot of your full running Chime activity log from the day before the trade to present date to examine the flow of activities. (all transactions must be visible)
2. A screenshot of the open transaction to review the status and to verify the user's account details.

Cash App

1. A screenshot of your full running Cash App activity log from the day before the trade to present date to examine the flow of activities. (all transactions must be visible)
2. A screenshot of the open transaction to review the status and to verify the user's account details.

Upon registering for MatchPay, you will be required to validate your phone number through an SMS validation process. This is just one of the many security measures we take to ensure your account is always safe!