Easily exchange credits for your favourite sites.

MatchPay is the #1 peer-to-peer credit trading marketplace that automatically matches buyers and sellers allowing you to make trades with other users, quickly and securely, through methods you already use every day.

Show Me How!

Easily exchange credits for your favourite sites.

MatchPay is the #1 peer-to-peer credit trading marketplace that automatically matches buyers and sellers allowing you to make trades with other users, quickly and securely, through methods you already use every day.

Show Me How!
 

Features

Get started today and you’ll have a MatchPay account in minutes.

Features

Get started today and you’ll have a MatchPay account in minutes.

How It Works

We’ve set up the world’s first peer-to-peer credit trading software. Whether you’re looking to trade-in extra credits or looking to pick up some for your favourite site, we’ve got the easiest solution.
Steps to follow
  • 1. Log into Matchpay
  • 2. Enter the terms of the trade
  • 3. Get matched and make the trade
It’s easy. It’s secure.

How It Works

We’ve set up the world’s first peer-to-peer credit trading software. Whether you’re looking to trade-in extra credits or looking to pick up some for your favourite site, we’ve got the easiest solution.

Steps to follow
  • 1. Log into Matchpay
  • 2. Enter the terms of the trade
  • 3. Get matched and make the trade

It’s easy. It’s secure.

Got Questions?

We’ve put together some commonly asked questions to give you more information about
MatchPay.

How can I create an offer?

To create an offer, follow the steps below:

  1. Click the three horizontal lines at the top right of your MatchPay account
  2. Select 'My Offers'
  3. You'll be directed to the 'My Offers' screen where you'll need to click 'Create A New Offer'
  4. Enter the amount you wish to trade and choose your preferred method.
  5. Click 'Create' and you'll be presented with the confirmation screen.

Please Note: The other party will be able to cancel or edit a pending offer once it has not yet been matched to an order. In the event the offer is canceled, the credit will be returned to the MatchPay's 'Credit Balance'.

Can I deposit directly to my bank account from MatchPay?

No. MatchPay is a peer-to-peer platform for trading credit with other MatchPay Users only. Complete trades using a Venmo, PayPal, CashApp or Zelle account to exchange your account credit instantly. The more trading options you have with MatchPay, the better chances you'll have of finding a match.

Where can I find the Trading Methods on MatchPay?

The trading methods are located under 'Trading Settings' which can be found by clicking the three horizontal lines at the top right corner of the MatchPay site.

How do I edit my offer?

On occasion, your trade will be partially matched, leaving you an Active Offer with a smaller amount that may not find an immediate match. When this occurs, rather than deleting your offer to create a new one, you can keep your offer 'active' and edit the amount (or the trade methods) to add credit to the offer from your balance, here's how:

  1. From your Dashboard, click the 'Edit' button next to the offer you'd like to modify.
  2. From the Edit Offer screen, you can enter a new amount you'd like to set for your offer (you can also edit your Trade Methods).
  3. Click Save; you will receive a confirmation message and will see the updated offer in your Dashboard.
  4. Get matched and compete your trade!

Important Reminders:

  • Your offer cannot be edited or deleted once a trade is in progress.
Can a trade method be changed once a trade is in progress?

No, once you've found your match with a specific trade method (ex. Venmo, Paypal, CashApp, or Zelle), it cannot be changed.

Remember - the more methods you have registered with MatchPay, the greater chance you have of being matched with other users.

Can the offer amount be changed while a trade is in progress?

No, once there's a trade in progress, the offer amount cannot be modified.

Can a trade be canceled when a match is found?

Yes, a trade can be canceled as long as trade method (ex. Venmo, Paypal, Zelle, CashApp) details have not been shared with the user you were matched with.

Once trade method details are shared, a trade cannot be canceled.

Where can I find my Trade History?

Users are able to find their historical transactions in the activity history on the MatchPay dashboard, ordered chronologically.

I've completed the trade, but I forgot to press the 'I have sent the credits' button, or I did not push it in time

We always encourage users to confirm that their credits have been sent in a timely manner to avoid any delays or potential cancellation of the trade in question.

However, if for any reason this does not happen in the time allotted, we would encourage users to attempt to resolve the matter using the chat feature on site before proceeding with a cancellation request or reporting a problem.

If the trade 'receiver' has sent the credits, but the trade 'sender' has not confirmed receipt in a timely manner, we would also suggest resolving the matter via the chat function before reporting a problem.

I've completed the trade but haven't received my credits?

If you've completed the trade and the other party hasn't completed it, we suggest using the onsite chat to attempt a resolution.

If you are still unable to resolve the issue, please report a problem by sending us an email at support@MatchPay.app. We'll have our MatchPay representatives look into it and send a response in about 48 hours.

What happens once I'm informed a match has been found for my offer?

  1. Once you are informed that a match has been found for your offer, you have 5 minutes to accept or decline the match.
  2. Once accepted, you will share your details of the trade method related to the offer, (ex. Venmo , PayPal, Zelle or CashApp).
  3. The other MatchPay user will then transfer the offer amount using the trade method details provided.
  4. Once the transfer is completed, the other MatchPay user must return to MatchPay and click on 'Credits Were Sent'.
    • They will have 10 minutes to confirm the transfer was sent.
  5. Once you have been informed that the transfer is sent, you must confirm that the exact amount was transferred successfully. To complete the trade, you must return to MatchPay and click 'Credits Were Received'.
    • You will have 15 minutes to confirm receipt of the transfer.
  6. This completes the trade, and credits are then transferred from your MatchPay balance to the other MatchPay users' merchant account

What should I do after the trade receiver confirms that the 'Credits Were Sent' to my preferred trade method?

Sign in to your preferred trade method and check activity to confirm that the amount, date, and time match up. Then, return to MatchPay to select 'Credits Were Received'.

Please Note: If the transaction on your preferred trade method is 'Pending' - do NOT select 'Credits Were Received'.

How can I cancel a pending offer?

To cancel a pending offer, follow the steps below:

  1. Click the three horizontal lines at the top right of your MatchPay account
  2. Select 'My Offers'
  3. On the 'My Offers' screen, you'll see your 'Active Offers'.
  4. Hit the “X” next to the pending offer you'd like to

Important Reminders:

  • If your offer is canceled, the credits will be returned to your MatchPay 'Credit Balance' and not the merchant's account balance.
  • The other party will not be able to cancel or edit the pending offer once it's been matched to an order.
What are Active Offers?

Active offers are the total amount of offers that you have pending on your MatchPay account.

Choose a denomination and create an offer from your available MatchPay Credit Balance.

What are Available Credits?

Available Credits are funds that have not been used on MatchPay and are available to be traded immediately with another user.

In order to be matched with another MatchPay user, you will need to create an offer.

* Please Note: Active Offers and Available Credits are not the same thing.
How do I report a problem?

If something goes wrong with your MatchPay trade, just let us know by reporting a problem from within the trade. You can also send us an email at support@MatchPay.app and we'll provide a response in approximately 48 hours.

How do I contact MatchPay Customer Service?

For general inquiries related to MatchPay, you can contact us by sending your query inquiries@MatchPay.app. It'll take approximately 48 hours for a response.

How do I reset my MatchPay password?

If you've forgotten your password or would like to reset it, follow the steps below:

  1. Click the Login button at the top of the page;
  2. Click the 'Forgot Password' link from the bottom of the window;
  3. Enter the email address you used to register your MatchPay account in the field provided and click 'Send'
  4. An email will arrive in your mailbox* within a few moments - click the link provided and you will be directed to the 'Reset Password' page
*Check your spam or junk mail folder if it does not appear in your inbox
  1. Enter your new password in the fields provided to confirm it and press 'Reset'
Can you change my MatchPay ID?

Once a MatchPay user ID is created, we don't allow any modifications. Please ensure your username abides by the specified requirements and is appropriate.

Please Note: Should your username be deemed inappropriate, contain hateful or otherwise offensive words or phrases, you will be required to change it.

How do I know that using MatchPay is safe?
At MatchPay, the security of your account and trades is our top priority. Valid email addresses and phone numbers are standard elements of verification upon registering for a MatchPay account. Your account will also feature password protection when performing certain actions within your MatchPay account. Additionally, whenever modifications are made to your account, you'll be sent email verification to ensure changes were made by you, the user.
Do I need to validate my phone number on MatchPay?

Upon registering for MatchPay, you will be required to validate your phone number through an SMS validation process. This is just one of the many security measures we take to ensure your account is always safe!

How do I clear my cache?

If you're having difficulty viewing MatchPay or signing into your account, you may need to clear your browser's cache. Find your browser in the list below and follow the steps to clear it:

Google Chrome 10+
  1. Click the browser menu in the top right corner, select “More tools”, then click “Clear browsing data…”
  2. Check the Cache and uncheck all other options, then click “Clear Data”. It may take a few minutes.
Firefox:
  1. Click the browser menu in the top right corner, then select “History”.
  2. Select “Clear Recent History…”
  3. Open the “Details” drop-down menu and check the Cache.
  4. Open the “Time range to clear” drop-down menu and select “Everything”.
  5. Click “Clear Now” to complete (it may take a few moments).
Internet Explorer 11+:
  1. With your browser open, click the gearwheel icon at the top right to open the “Setting” menu.
  2. Select “Safety” then “Delete Browsing History.”
  3. Select “Temporary Internet Files.” You can also uncheck “Preserve favorite website data.”
  4. Click the “Delete” button near the bottom of the window. Your computer will clear the cache, which may take a few minutes.
Apple Safari:
  1. In the Safari menu bar, click the Safari option.
  2. Select the Preferences link.
  3. In the Preferences window, click the Advanced tab.
  4. At the bottom of the window, check the box marked 'Show Develop menu in menu bar'.
  5. Return to the Safari menu bar and click the Develop option.
  6. Select the Empty Caches link.
Android Devices

For Chrome
  1. Open the Chrome browser.
  2. Hit the menu key. This can be a dedicated capacitive button below the screen or an on-screen menu key inside the app.
  3. Select Settings > Privacy.
  4. Under Clear Browsing Data, check the boxes 'clear the cache', 'clear cookies…', 'clear saved passwords'.
For Stock Android browser
  1. Go to Android Settings (or just Settings).
  2. Select Applications, on some versions of Android, you may then need to select Manage Applications.
  3. Find the stock browser after the applications list loads. This is widely known as 'Browser'.
  4. Click 'Clear data' and 'Clear cache'.
For Dolphin
  1. Open the Dolphin browser.
  2. Hit the menu key. This can be a dedicated capacitive button below the screen or an on-screen menu key inside the app.
  3. Select Data Storage Settings and select 'Clear Data'.
iOS Devices

For Chrome
  1. Open the Chrome browser.
  2. Hit the menu key (three horizontal lines).
  3. Select Settings.
  4. Select Clear Browsing Data.
  5. Select Clear Cache. Press the red Clear Cache button to confirm.
For Stock iOS browser (Safari)
  1. Launch the Settings app from the Home screen of your device.
  2. Scroll all the way to the bottom and tap on Advanced.
  3. Tap on Website Data.
  4. Scroll to the bottom again and tap on Remove All Website Data.
  5. Confirm one more time you would like to delete all data.
For Dolphin
  1. Open the Dolphin browser.
  2. Swipe right > History > Clear All.